General Questions
Q: What types of products does Dandar offer?
A: Dandar offers a wide range of electronics including TWS earbuds, headphones, wireless speakers, soundbars, mobile and tablet accessories, car accessories, and the latest consumer electronics and gadgets.
Q: Where is Dandar located?
A: We are located at Shop No. 4, Back of The Riviera Hotel, 18th Street Left, Baniyas Square, Deira, Dubai, UAE. We’re easily accessible by car and metro (Baniyas Square metro station).
Q: What are your business hours?
A: We’re open daily from 9:00 AM to 9:00 PM.
Q: How can I contact Dandar?
A: You can reach us via:
- Phone/WhatsApp: +971 54 473 3937
- Email: info@dandar.ae
- Instagram: @dandar.ae
Products & Quality
Q: Are your products authentic?
A: Yes! We source all our products directly from trusted manufacturers to ensure 100% authenticity and reliability. We stand behind the quality of every item we sell.
Q: Do you offer product warranties?
A: Yes, all our products come with manufacturer warranties. Warranty periods vary by product – please ask our staff for specific warranty information on any item.
Q: Can I see products before purchasing?
A: Absolutely! We encourage you to visit our showroom in Deira where you can see, touch, and test products before making a purchase decision.
Ordering & Pricing
Q: Do you offer wholesale pricing?
A: Yes! Dandar serves both retail customers and wholesale buyers. We offer competitive wholesale pricing for bulk purchases. Please contact us directly for wholesale inquiries.
Q: What payment methods do you accept?
A: We accept VISA, MasterCard, PayPal, and cash payments.
Q: Do you have an online store?
A: Yes, you can shop online at dandar.ae. We also have our products available on Noon.com and other online marketplaces.
Q: Can I get a discount?
A: We offer special discounts for Fazaa cardholders (20% off) and wholesale customers. Follow us on Instagram (@dandar.ae) for special promotions and seasonal offers.
Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we offer global shipping! We can ship products to customers across the UAE and internationally. Shipping costs and delivery times vary by destination.
Q: How long does delivery take within Dubai?
A: For Dubai orders, delivery typically takes 1-2 business days. UAE-wide delivery takes 2-3 business days.
Q: What are the shipping charges?
A: Shipping charges vary based on location and order size. Contact us for specific shipping quotes.
Q: Do you offer free shipping?
A: We offer free shipping on bulk orders and during special promotions. Check our website or Instagram for current offers.
Returns & Refunds
Q: What is your return policy?
A: Please refer to our Return & Refund Policy page for complete details on returns, exchanges, and refunds.
Q: How long do I have to return a product?
A: Returns are typically accepted within 7-14 days of purchase for unopened items in original packaging. Please see our full Return Policy for details.
Q: What if I receive a damaged product?
A: If you receive a damaged or defective product, please contact us immediately at +971 54 473 3937 or info@dandar.ae. We will arrange for a replacement or refund.
Business & Wholesale
Q: Do you supply to retail shops?
A: Yes! We supply shops throughout the UAE and are happy to work with retail businesses of all sizes.
Q: What is the minimum order quantity for wholesale?
A: Minimum order quantities vary by product. Please contact us at info@dandar.ae or +971 54 473 3937 to discuss your wholesale needs.
Q: Do you offer customization or branding services?
A: For large orders, we may be able to arrange custom branding. Please contact us to discuss your specific requirements.
Customer Service
Q: How quickly do you respond to inquiries?
A: We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please call or WhatsApp us at +971 54 473 3937.
Q: Do you provide technical support?
A: Yes, our knowledgeable staff can provide technical assistance and product recommendations. Visit our showroom or contact us for support.
Q: How can I track my order?
A: Once your order ships, you’ll receive tracking information via email or WhatsApp.
Still Have Questions?
If you can’t find the answer to your question here, please don’t hesitate to reach out:
Visit Us:
Shop No. 4, Back of The Riviera Hotel
Baniyas Square, Deira, Dubai
Contact Us:
Phone/WhatsApp: +971 54 473 3937
Email: info@dandar.ae
Follow Us:
Instagram: @dandar.ae
TikTok: @dandar.ae
Our friendly team is always happy to help!